A Certified Agile Service Manager (CASM) is the operational counterpart to a Certified ScrumMaster(CSM). Working together, ScrumMasters and Agile Service Managers can instil agile thinking into the entire IT organisation as the basis of a DevOps culture.
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Duration | 2 Days
Cost | Members €1,000 Non-Members €1,200
CPD Points | 15
Venue | ICS HQ or onsite nationwide
Who should attend
Anyone interested in learning about Agile and Scrum from a product and process perspective
Employees and managers responsible for designing, reengineering or improving process
Consultants guiding their clients through process improvement initiatives
Internal and external suppliers
What you will learn
The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:
What it means to "be agile"
The Agile Manifesto, it's core values and principles
Agile concepts and practices including ITSM, Kanban, Lean and DevOps
Scrum roles, artefacts and events as it applies to both products and processes
The two aspects of Agile Service Management:
Agile Process Improvement - ensuring processes are lean and deliver "just enough" control
Agile Process Design - applying Agile practices to process design projectsTake one - Software Development/ IT Infrastructure/ Data Analytics
Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate's designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner.
This course provides an introduction to Agile Service Management - the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT's effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
Completion of pre-class assignment
Familiarity with IT service management processes and ITIL® is recommended
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In this webinar, Mark Smalley former lead editor of ITIL®4 High Velocity IT will explores what IT service management looks like in digitally-enabled organizations.
In this presentation, he shares 'the making of' story and his thoughts on key topics such as ethics, unpredictability, safety culture, service agility, and value streams (which is where the action happens).
Mark will also touch on his current work in the Experience Level Agreement (XLA) area.
After this presentation, IT practitioners should:
- Realize that they are morally responsible for the unintended consequences of their actions
- Use explorative approaches to ‘manage’ complex systems